Customer Service
All Ground orders are shipped using UPS Ground or USPS.
Total Average Transit Time for Ground Orders: 2-10 business days. Transit time can vary depending on Postal Service, weather conditions, and other variables.
UPS Next Day Air (1 Business Day)
UPS 2nd Day Air (2 Business Days)
Orders placed Fridays after noon or during the weekend will be shipped the following business day. Orders placed after 1pm PST may not be shipped until the next business day. UPS does not ship or deliver on Saturdays, Sundays, or National Holidays.
We reserve the right to change the shipping company and option you requested. This may be done for several reasons:
- Your chosen shipper is more expensive
- Another shipping company would deliver the product sooner
- Choosing another option would get your package delivered sooner
- Your product is shipping directly from the Vendor and they only use a certain shipping company
These changes are due to contracts that we and our vendors share with the shipping companies.
We assume No Responsibility for orders shipped to foreign countries. When you place your order with us, you are assuming all Risks for Lost, Stolen, Delayed or Impounded Orders. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. When you place your order, you are Agreeing to our terms. Next you will need to contact our office for "Estimated Shipping Rates". The rate(s) we will provide you, may differ once the actual order has been created. You will be responsible for added shipping fee(s) if incurred. You are responsible for any duties or taxes that may apply. We do not collect any duty or taxes from you. We do not know how much they will cost you. Check with your country. We report the exact amount of sale on the custom form. The description of the package contents on the custom form usually reads for personal use.
The online store at www.myjewelrystore.us is designed to give you control over the privacy of your credit card information, name, address, e-mail and any other information you provide us. We offer (EV SSL) Extended Validation SSL Certificates which provide the highest level of online assurance for our customers thanks to a process that's standardized across all Certification Authorities. Using the most extensive SSL vetting process available, Extended SSL Certificates are available only to corporations which are legally registered in the U.S., Canada, UK, New Zealand and Australia and verified with a registered status of "Good Standing," "Active" or equivalent. The process verifies the organization's identity and the validity of the request to determine the overall legitimacy of the business.
Myjewelrystore.us may occasionally e-mail our customers about products and services that we feel may be on interest to you. If you do not want to receive such mailings, simply reply "Remove" and we will act accordingly.
New technologies are emerging on the Internet that help us deliver customized visitor experiences. At Myjewelrystore.us, we primarily use "cookies" to maintain your shopping experience in our online store. A cookie is a small amount of data that is automatically sent to your web browser from a web server and stored on your computer's hard drive. They help you navigate our site easier. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using or your Internet service protocol (ISP) address, but beyond that, our use of cookies is designed only to provide you with a better experience with using www.myjewelrystore.us. As well as, help us offer better products and services to meet the needs of our valued customers.
Myjewelrystore.us has no desire or intent to invade your privacy while using the myjewelrystore.us site and we will only use your personal information if deemed necessary.
Myjewelrystore.us may disclose personal information of a user only (a) if the user consents to the disclosure or the disclosure does not specifically identify the user, (b) if required to comply with the law or with legal process, (c) upon the sale or partnership of myjewelrystore.us by/with a third party or (d) defend claims that myjewelrystore.us is engaged in activities that violate the rights of third parties.
This site contains links to other sites as a convenience and for informational purposes only. Myjewelrystore.us is not responsible for the privacy practices or the content of such Web sites.
For any further information or questions please contact us at customerservice@cionlinestores.com.
IMPORTANT: Since not all products are shipped directly from Myjewelrystore.us, please do not send items back to Myjewelrystore.us. In order for us to process your returns/exchanges as quickly as possible, please call or email us and explain your situation, and you will be given instructions on how and where to send your returned/exchanged items.
Products may be shipped separately. If you receive a partial order and have some concerns about the remaining order please contact us and we will respond a.s.a.p.
Returns will not be accepted on products that have been worn or washed. We can not accept items that have had tags removed or that have been hemmed.
The customer must pay shipping fees for all returns and exchanges unless we sent the wrong item or a defective product. Defects are determined by the Vendor.
1. First, contact Myjewelrystore.us to obtain a return or exchange authorization # and to ensure your products are sent back to the correct location. It's fastest to email us at customerservice@cionlinestores.com. with your request. Once received, your exchange/return instructions will be emailed to you.
2. Once return authorization is given, you will receive your credit within 3-10 days from when our account is credited.Returns exclude S&H costs, instructions as follow:
- We receive your returned products within 30 days of the date your order was placed
- Your returned products are completely unworn with all original tags in place.
Restock Fees:
- There is a 10% Restock fee for most products.
- There is a 20% Restock fee for Sanmar, Cornerstone ,Creekwood, District Threads, Gildan, Hanes, New Era, Ogio, OuterBanks, Polo-Tek, Port & Company, Port Authority, Red House, Sport-Tek, Hartwell, Liz Claiborne, Auburn Sports, A-Game, Lee, Red Kap, Bulwark, Lite FX, Chef Designs, Spectrum, Jerzees & Toppers.
We apologize, but some returns may take up to 10 business days from the date we receive it to process, this is due to some products being shipped directly from the Vendor; therefore we must await Vendor approval to submit the return. In some cases, returns received after 30 days of the order date will only receive store credit. You will be e-mailed your store credit receipt.
Please note that no returns or exchanges will be accepted 30 Days after order date.
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